Shipping Policy for Gut Insights® IVD Test Kits

At Gut Insights®, a division of Gi-Cognition Ltd, we provide free Royal Mail Next Day Guaranteed delivery for UKCA-certified In Vitro Diagnostic (IVD) test kits across Great Britain (England, Scotland, Wales). Regulated by the Care Quality Commission (CQC) and overseen by Dr. Jafar Jafari, the UK’s leading Neurogastroenterologist and Clinical Scientist, our kits ensure clinical accuracy and secure shipping. Enjoy hassle-free delivery and prepaid returns for your gut health testing needs.

Our Gut Health Test Kits

Our UKCA-certified test kits, designed for gut health diagnostics, include:

• SIBO Hydrogen-Methane Breath Test Kits (Lactulose and Glucose) for small intestinal bacterial overgrowth.
• IMO Hydrogen-Methane Breath Test Kits (Lactulose and Glucose) for intestinal methanogen overgrowth.
• SIBO & IMO Combined Breath Test Kits (Lactulose and Glucose) for comprehensive diagnostics.
• Lactose Intolerance Hydrogen-Methane Breath Test Kit for lactose digestion issues.
• Fructose Intolerance Hydrogen-Methane Breath Test Kit for fructose malabsorption.
• H. pylori Urea Breath Test Kit for detecting H. pylori infection.
  All results are reviewed by Dr. Jafar Jafari, ensuring clinical precision. Explore Test Kits.

Fast Delivery & Free Prepaid Tracked Returns for SIBO and H. pylori Test Kits

We cover all delivery and return costs, ensuring your test kit reaches you quickly and your completed sample is returned safely to our laboratory.

• Fast Dispatch: Orders are dispatched within 1 working day (Monday to Friday).
• 24-Hour Express Delivery: Sent via Royal Mail Tracked & Signed 24-hour service, with delivery aimed within 24 hours of dispatch across most of Great Britain.
• Free Prepaid 24-Hour Tracked Return: Every kit includes a pre-addressed, prepaid Royal Mail Tracked 24-hour return envelope, allowing you to return your completed sample free of charge.
• End-to-End Tracking: Track your parcel from dispatch to delivery, and monitor your sample’s return journey to our laboratory.
• MHRA-Compliant Packaging: Securely packaged in accordance with MHRA and UK biohazard regulations to maintain sample integrity throughout transit.

Prepaid Sample Returns Included

Every test kit includes a prepaid Royal Mail return envelope:

1. Collect your sample as instructed.
2. Place it in the provided return packaging and seal it.
3. Drop it off at any Royal Mail postbox—no postage required.
   Results are processed within 3-5 working days after receipt and delivered securely to your account. Learn More About Returns.

Where We Ship

We ship exclusively to Great Britain (England, Scotland, Wales) due to UKCA marking and MHRA regulations for IVD medical devices. Northern Ireland is excluded due to the Northern Ireland Protocol requiring CE marking. Contact us for gut health testing options in Northern Ireland.

Why We Ship Only in Great Britain

Our test kits comply with UK Medical Devices Regulations under the Medicines and Healthcare products Regulatory Agency (MHRA). International shipping restrictions apply due to regulatory requirements:

We’re pursuing global certifications for our SIBO, H. pylori, and intolerance test kits. Sign Up for International Updates.

Data Privacy and Safe Handling

Your data is protected under UK GDPR. Our test kits are shipped and returned in compliance with UK biohazard regulations to ensure safety and integrity. See our Privacy Policy.

What to Expect During Delivery

• Tracking: Monitor your order via Royal Mail’s tracking portal with a link sent by email.
• Signed Delivery: Signed and Tracked orders require a signature for security.
• Failed Deliveries: Royal Mail will leave a card with redelivery or collection options.
• Issues? Email support@gi-cognition.co.uk (mailto:support@gi-cognition.co.uk) for quick resolution.